PRIVACY POLICY

This Privacy Policy explains how TAY Athletics (“TAY”, “we”, “us” or “our”) handles personal data when you use this website, create or use a TAY account, purchase a membership, make a football pitch booking, use the matchmaker feature, place a shop order, contact us or otherwise interact with our services.

For the purposes of applicable data protection law, TAY determines why and how personal data is processed in connection with these services.

The information we collect depends on how you use TAY. It may include:

• Account information: first name, last name, email address, phone number and authentication information needed to create and secure your account.
• Membership information: the membership plan you select, membership status and related transaction or account records.
• Football pitch information: booking date and time, booking mode, team name, captain or organiser details and matchmaker selections needed to arrange a 7v7 booking or opponent pairing.
• Shop and order information: products ordered, delivery details, contact details, order status and transaction records.
• Contact and communication information: messages sent through forms, enquiries, feedback and communication preferences.
• Technical and usage information: IP address, browser and device information, pages viewed, approximate session information, security logs and cookie or similar technology data where those tools are used.

We use personal data only where there is a valid reason to do so. Depending on the activity, this may include performing a contract with you, taking steps at your request before entering a contract, complying with legal obligations, pursuing legitimate business and security interests, or relying on your consent where consent is required.

• To create, authenticate and protect your TAY account.
• To manage memberships, gym access and member support.
• To process football pitch bookings and operate the opponent matchmaker.
• To process shop orders, delivery and customer service.
• To process or confirm payments and maintain financial records.
• To respond to enquiries and send service communications.
• To send marketing communications where permitted and subject to your choices.
• To prevent fraud, abuse, security incidents and misuse of the website or facilities.
• To understand website performance and improve TAY services.
• To comply with legal, regulatory, accounting or dispute-resolution requirements.

When online payment is enabled, payments may be handled by a third-party payment service provider. That provider may collect payment card or bank information directly under its own terms and privacy notice. TAY may receive transaction identifiers, payment status, limited payment details and records required to confirm and administer a purchase.

We do not need to store full payment card details on TAY systems where the chosen payment provider processes those details directly.

TAY may use essential cookies or similar technologies to keep the website working, protect accounts, remember preferences and support secure sessions. Where analytics, performance or marketing technologies are introduced, they should be used in accordance with applicable consent and notice requirements.

You may be able to control non-essential cookies through a cookie preference tool or through your browser settings. Blocking essential cookies may affect account, checkout or booking functions.

We may share personal data only where reasonably necessary with service providers that help operate TAY, such as website hosting and cloud providers, authentication providers, payment processors, email or SMS providers, analytics providers, customer support tools, order fulfilment or delivery partners and professional advisers.

We may also disclose information where required by law, a court, a regulator or law-enforcement authority, or where reasonably necessary to protect TAY, our users, our staff, our property or the public.

Some service providers may process data outside Nigeria. Where personal data is transferred internationally, TAY will take steps required by applicable Nigerian data protection law to ensure an appropriate basis and safeguards for the transfer.

We use reasonable organisational and technical measures designed to protect personal data against unauthorised access, alteration, loss, misuse or disclosure. Those measures may include access controls, secure authentication, encrypted connections, logging, backups and restrictions on who can access personal data.

No online system can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and should contact us promptly if you believe your TAY account has been accessed without permission.

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining transaction and accounting records, resolving disputes, enforcing agreements and meeting legal or regulatory obligations. When information is no longer required, we will delete it, anonymise it or securely retain it where a continuing legal obligation requires us to do so.

Subject to the conditions and exceptions in applicable Nigerian data protection law, you may have rights to be informed about processing, access your personal data, correct inaccurate information, object to or restrict certain processing, request deletion, request portability, withdraw consent where processing is based on consent, and seek human review where a significant decision is made solely by automated means.

You also have the right to raise a complaint with the Nigeria Data Protection Commission where applicable. We may need to verify your identity before responding to a rights request.

Account information

You may request corrections to account information that is inaccurate or incomplete. When account-management features are available, some information may be updated directly through My Account.

Marketing

You can opt out of non-essential marketing emails through the unsubscribe option included in those messages or by contacting TAY. Service messages relating to an active account, booking, membership, order or security issue may still be sent where necessary.

Account deletion

You may ask TAY to delete your account and associated personal data, subject to information we are required or permitted to retain for legal, accounting, fraud-prevention, safety or dispute purposes.

TAY does not knowingly seek to collect personal data from children in a way that would bypass any consent or authorisation required by law. Where a minor is permitted to use a TAY facility or service, a parent or guardian may be required to provide or approve information and agree to relevant participation rules.

The website may link to third-party websites, social networks, payment services or other external services. TAY does not control the privacy practices of those third parties. Their own privacy notices apply when you leave TAY’s website or use their services.

We may update this Privacy Policy as TAY’s services, website or legal obligations change. The date at the top of this page shows the latest revision. Where a change is material and the law requires additional notice, we will provide an appropriate notice through the website, account contact details or another suitable method.

Questions, privacy requests or concerns about this policy can be sent to TAY using the details below.